Lead Tasting Room Sales and Hospitality Associate

Elk Haven Winery is looking for a friendly and experienced Lead Tasting Room Associate to provide excellent hospitality to our guests. We are opening our Woodinville location in the Harvest Yard development. Our tasting room will offer wine and spirits tastings along with cocktails. We will be open daily from 12-6pm to start, but we anticipate that to change as we get a better idea of traffic. The ideal candidate will have a flexible schedule.

Who You Are: Ideal candidates, who are team players, will display the following qualities:

• Honesty, Transparency, Open-Mindedness, Self Starter, Service Heart
• Natural Leader, Perceptiveness, Emotional Intelligence, Willingness to Learn, Excellent Communicator
• Ability to Empathize and Have Good Relationships with Co-workers
• Comfortable Working with the Public
• Ability to maintain a professional attitude in a fast-paced, high volume work environment.

What You Will Do: Duties and responsibilities include, but are not limited to, the following:

• Collaborate with the Tasting Room Manager to provide trainings, communicate goals, and support staff’s progress.
• Ensure tasting room is prepped for success each day: Ensure cleanliness standards are met, patio and seating areas are ready for guests.
• Assist with social media and marketing collateral.
• Act as PIC (person in charge) in tasting room manager’s absence.
• Assist with Admin duties as assigned including inventory and menu design.
• Greet each guest warmly and genuinely, in a timely manner.

• Present a professional, positive demeanor to visitors.
• Pour, present, and sell wine and spirits.
• Mix cocktails.
• Actively promote the benefits of our wine club.
• Educate guests on Red Mountain wine country information.
• Provide guests with a tailored and unforgettable experience.
• Check out customers and assist with the carryout of purchases to their vehicles.
• Check identification as required by WA state regulations for serving alcoholic beverages.
• Recognize the symptoms of intoxication and inform management.
• Maintain the tasting room sales floor and additional facility areas.
• Send nightly reports utilizing the reports in Commerce 7.
• Help with events both inside and outside the tasting room.
• As a public representative of the winery we ask that when posting to your public personal social media accounts, you protect internal operations, clarify that your opinions are your own, and mirror the same warmth, respect, and inclusivity online that you bring to our tasting room floor.

Requirements for the Position: Must be able to commute to the Elk Haven tasting room, be 21 years of age or older, and have:

• Experience in a winery, brewery, distillery, restaurant, or tasting room.
• Ability to pass a drug test that includes marijuana.
• Ability to lift items up to 55 lbs.
• Ability to stand, walk, and talk for lengthy periods of time.
• Ability to multitask and switch tasks quickly.
• Demonstrated people skills.
• Computer experience with POS software or ability to learn them. C7 experience a plus.
• Availability to work weekends and evenings, ideal if you have open availability.
• Current Washington State Food Handler's card or ability to obtain one in the first 14 days of employment.
• Current Washington State Class 12 (MAST) Liquor Permit or ability to obtain one in the first 14 days of employment.
• Ability to pass a drug test including marijuana.

The Experience You Bring: The ideal candidates’ sought-after experience may include past work at:

• Winery, Brewery, or Distillery Tasting Room
• Coffee Shop, Restaurant, Hospitality, Hotel
• Customer Service
• Host/Hostess/Host Person
• Sales

What Will Set You Apart:

• High school diploma or State-issued equivalency certificate.
• Bachelor’s Degree.
• Beginning, intermediate, or advanced CSW, CWE, Sommelier, WSET etc. certification.
• Enrollment in a university or college hospitality or enology program, etc.
• Two or more years experience in the wine industry.
• Experience with winery software.

Hourly Compensation:

$24 + tips

Additional Compensation and Benefits:

-Wine club sign up bonus

-Health Insurance

-Employee Discount

-Paid sick leave

Elk Haven Winery is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

If interested in this position, please include your resume and cover letter. Please include your favorite wine experience.

All ages over 21 are encouraged to apply.

Job Type: Full Time

Experience:

• Two years or more experience in customer service / retail / food / hospitality

Ability to Commute:

• Woodinville, WA 98072 (Required)

Work Location: In person