Tasting Room Manager

Tasting Room Manager: 

Obelisco Estate Winery, Woodinville, WA

Summary: The Tasting Room Manager is responsible for overseeing all aspects of the winery's tasting room, ensuring an exceptional guest experience that builds brand loyalty and drives direct-to-consumer (DTC) sales. The ideal candidate is a passionate, hands-on leader with strong hospitality, management, and sales skills who can represent the winery's brand and story to visitors from around the world. 

Responsibilities

Leadership and staff management:

• Recruit, hire, train, and supervise a team of tasting room associates and wine educators.
• Lead by example, fostering a positive, professional, and high-performing team culture focused on hospitality and sales.
• Create and manage staff schedules to ensure proper coverage during peak seasons and events.
• Conduct rmonthy staff meetings to provide ongoing training on wine knowledge, sales techniques, and operational updates.
• Handle performance reviews, coaching, and disciplinary actions as needed with general manager.

Guest experience and sales:

• Oversee all day-to-day tasting room operations, ensuring a clean, organized, and inviting environment.
• Develop and execute engaging tasting experiences and programs that educate guests and drive sales.
• Actively engage with guests on the tasting room floor, providing memorable and authentic brand interactions.
• Develop and implement strategies to increase wine club sign-ups and member retention.
• Monitor sales performance, conversion rates, and other key metrics, and report results to upper management.
• Promptly and professionally resolve guest complaints and issues. 

Operational and administrative duties:

• Manage wine, merchandise, and supply inventories, coordinating with production and marketing teams as needed.
• Oversee all point-of-sale (POS) systems, cash handling, and daily sales reconciliation.
• Collaborate with marketing to ensure all pricing, menus, and collateral are accurate and up-to-date.
• Support the planning, setup, and execution of tasting room events.

Compliance and safety:

• Ensure strict adherence to all Washington State liquor laws and other regulatory requirements.
• Maintain and enforce health and safety standards for the tasting room, employees, and guests.
• Ensure all staff possess current Washington State MAST 12 and Food Handler's permits. 

Qualifications

• Minimum of 2-3 years of management experience in hospitality and wine industry. Tasting room expience preferred.
• Exceptional leadership, communication, and interpersonal skills.
• Extensive knowledge of wine, with a passion for Washington state wines.
• Proficiency with Orderport POS, inventory, and reservation systems a plus.
• Strong organizational skills and an excellent attention to detail.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Must be at least 21 years of age.
• Ability to lift up to 50 pounds. 
• Salary of $60,000 - $70,000 + plus tips

Benefits:

• Flexible schedule
• Paid sick time
• Paid training
• bonuses
• And more…